GlutenScan Support
Help with scans, accounts, subscriptions, and your data.
Contact us
Email [email protected] with a description of the issue, your iPhone model, and the steps that caused it. Do not include sensitive medical information. We aim to reply within 7 business days.
Getting a useful scan
- Photograph the complete ingredient list in clear, even lighting.
- Include the allergen and “may contain” area.
- Avoid glare, blur, folds, and cropped text.
- If GlutenScan returns unknown, follow the rescan instruction or verify the package yourself.
GlutenScan reviews visible label text only. It cannot test food, certify a product, or guarantee the absence of gluten or cross-contact.
Accounts and history
You can try one scan before signing in. Sign in with Apple or Google to keep synced History and receive 10 lifetime free scans. If sign-in fails, confirm that your internet connection is working and try again.
Delete an individual scan from History. Delete your account and active GlutenScan data from Settings → Delete account.
Yearly plan
The yearly plan unlocks Favorites and up to 300 scans per month. Purchases and cancellations are managed by Apple. Use Restore Purchases in the app after reinstalling or changing devices with the same Apple ID.
Deleting your GlutenScan account does not cancel an Apple subscription. Manage or cancel it in iPhone Settings → your name → Subscriptions.
Privacy and terms
Read the Privacy Policy and Terms of Service. For a data request, email [email protected].